Frequently Asked Questions

Yes. We handle both local and long-distance moves. Whether you're relocating within Kitchener-Waterloo or moving across Ontario or to other provinces such as Quebec, Nova Scotia, New Brunswick, or Manitoba, our team is equipped to make your move smooth and efficient.

In addition to providing local moving services throughout the Kitchener-Waterloo region, we proudly serve nearby communities including Cambridge, Guelph, Waterloo, Ayr, Elmira, New Hamburg, St. Jacobs, Stratford, Woodstock, Milton, and surrounding areas.

We also specialize in long-distance moving services across Ontario, including Toronto, Ottawa, Hamilton, London, Mississauga, Burlington, Oakville, Brampton, Barrie, Kingston, Niagara Falls, Oshawa, Markham, and Sudbury. Beyond Ontario, we help customers relocate to Quebec (Montreal and Quebec City), Nova Scotia (Halifax), New Brunswick (Moncton and Saint John), and Manitoba (Winnipeg).

Yes. PlusOne Moving is fully insured, so you can have confidence that your belongings are protected throughout the moving process.

We carry:

• Cargo Insurance to protect customers' belongings while they are in our care and in transit.
• Commercial General Liability Insurance to provide protection against property damage or bodily injury during the move.
• Workers' Compensation (WSIB/WCB) Coverage for all members of our moving crews, ensuring they are fully covered while working on your move.

In addition, every move includes basic carrier liability coverage, and we also offer additional valuation protection for customers who would like a higher level of coverage for their belongings.

Our team consists of professionally trained and accredited movers who follow proven packing, handling, and transportation procedures to ensure your move is completed safely and efficiently.

Yes. We provide free, no-obligation moving estimates. You can request a quote by completing our online form or by contacting our Kitchener office directly. For even greater accuracy, you can submit a video quote showing the items you need moved. We typically respond within a few minutes of the request and up to a few hours on weekends.

No. We believe in transparent pricing with no hidden fees or surprise charges. Every estimate clearly outlines the expected costs based on your inventory, access conditions, and moving requirements. If additional services or specialty items are required, they will be discussed and included in your quote beforehand.

We recommend booking your move as early as possible, especially during peak moving season, to secure your preferred date and time. However, if your move is coming up soon, contact us, and we'll do our best to accommodate your schedule.

Yes. We offer last-minute moving services in Kitchener whenever availability allows. If you need to move on short notice, contact our team as soon as possible, and we'll do everything we can to arrange your move quickly and efficiently.

We accept several convenient payment methods, including cash, debit cards, credit cards, and cheques.

For local moves, payment is due upon completion of the move, after all services have been provided and your belongings have been unloaded.

For long-distance moves, payment is due before unloading at the destination, once the moving truck arrives.

Yes. Our movers handle every stage of the moving process, including loading, unloading, and carefully placing your belongings inside your home. We treat every item with care and make sure it is safely moved to the room where you need it.

Yes. If furniture needs to be disassembled for safe transportation, our team will reassemble it at your new location. We aim to make your move as convenient as possible by ensuring your furniture is ready to use after delivery.

Yes. We specialize in moving oversized, heavy, and specialty items, including pianos, pool tables, large furniture, safes, and other bulky belongings. Our movers use professional equipment and proven techniques to transport heavy items safely and efficiently.

Yes. PlusOne Moving is fully insured. We handle every item with great care and provide basic liability coverage during your move, giving you added peace of mind while your belongings are in transit.

You should pack personal valuables such as important documents, passports, jewellery, medications, laptops, chargers, and any sentimental or irreplaceable items. If you prefer, our professional packing team can safely pack the rest of your household belongings.

Yes. Clearly labeling each box with its contents and destination room makes loading, unloading, and unpacking much faster. You may also want to mark boxes containing fragile items so they receive extra care during the move.

Wrap fragile items individually using bubble wrap or packing paper, fill empty spaces inside boxes to prevent movement, and use sturdy boxes that are not overloaded. Clearly mark boxes containing delicate items as "Fragile." If you'd rather leave it to the professionals, we offer expert packing services using high-quality packing materials.

Start by unpacking your essentials box, followed by the kitchen, bathrooms, and bedrooms. Unpack one room at a time, and dispose of packing materials as you go to keep your new home organized.

Before the movers finish, walk through your home to make sure nothing has been left behind. Check that all furniture and boxes have been delivered, inspect larger items for their condition, and confirm that everything has been placed in the correct rooms before signing off on the move.

If you notice any damage after your move, contact our team as soon as possible (within 72 hours after the move). We will review your concerns and guide you through the claims process in accordance with our insurance coverage and company policies.

Absolutely. We appreciate customer feedback and encourage you to leave a review after your move. Your experience helps us continue improving our services and assists future customers in choosing a trusted moving company.

Yes. We supply a wide range of high-quality moving boxes and packing materials, including boxes in various sizes, bubble wrap, packing paper, mattress bags, wardrobe boxes, tape, and other protective supplies. You can purchase these materials separately or include them as part of your packing service.

Yes. Our team is trained to safely handle fragile, valuable, and specialty items, including antiques, artwork, glassware, electronics, pianos, pool tables, and other delicate belongings. We use appropriate packing materials and specialized moving techniques to ensure these items are transported safely.

Yes. We provide furniture disassembly and reassembly as part of our moving service whenever needed. Our movers can carefully take apart large furniture items before the move and reassemble them at your new location to make the moving process as smooth and efficient as possible.